Outbound Sales and Customer Retention

7 days ago


Port Saint Lucie, Florida, United States ThompsonGas LLC Full time

Company Overview

ThompsonGas LLC is a leading propane retailer committed to delivering exceptional customer experiences. Our company culture values innovation, teamwork, and customer satisfaction. As a Customer Service Representative, you will play a critical role in driving our growth and achieving our mission.

Job Summary

We are seeking a highly motivated individual to join our customer support team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound sales calls, as well as providing top-notch customer service to our clients.

Key Responsibilities

  • Handle inbound calls by asking probing questions to uncover sales opportunities
  • Evaluate sales methods and company programs to meet current customer needs
  • Address customer issues and respond to all inquiries, including pricing, billing, products, grievances, and new account set-up
  • Handle each call with a high level of professionalism, warmth, and enthusiasm
  • Possess a working knowledge of all ThompsonGas products and service offerings

Requirements

  • Degree or equivalent experience required
  • 3+ years of Customer Service experience (Call center experience preferred)
  • Sales experience strongly preferred; ability to upsell products in a competitive environment a must
  • Previous experience with CARGAS and MPX systems preferred, but not required
  • Excellent written and verbal communication skills
  • Excellent computer skills including Microsoft office and data entry skills


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