Outbound Sales and Customer Retention
7 days ago
Company Overview
ThompsonGas LLC is a leading propane retailer committed to delivering exceptional customer experiences. Our company culture values innovation, teamwork, and customer satisfaction. As a Customer Service Representative, you will play a critical role in driving our growth and achieving our mission.
Job Summary
We are seeking a highly motivated individual to join our customer support team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound sales calls, as well as providing top-notch customer service to our clients.
Key Responsibilities
- Handle inbound calls by asking probing questions to uncover sales opportunities
- Evaluate sales methods and company programs to meet current customer needs
- Address customer issues and respond to all inquiries, including pricing, billing, products, grievances, and new account set-up
- Handle each call with a high level of professionalism, warmth, and enthusiasm
- Possess a working knowledge of all ThompsonGas products and service offerings
Requirements
- Degree or equivalent experience required
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in a competitive environment a must
- Previous experience with CARGAS and MPX systems preferred, but not required
- Excellent written and verbal communication skills
- Excellent computer skills including Microsoft office and data entry skills
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