Gap Retail Sales Associate
7 days ago
About the Role
In this sales position, you will engage and connect with customers by providing excellent customer service. As a product expert, you will educate, inform, inspire, and outfit the customer using your in-depth knowledge of current merchandise assortment, store promotions, and events. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering productivity.
Key Responsibilities
- Acknowledge and assist customers; locate merchandise efficiently using various methods;
- Answer questions quickly and accurately;
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration;
- Promote loyalty by educating customers about our loyalty programs;
- Leverage omni-channel offerings to deliver a frictionless customer experience;
- Support sales floor, fitting room, check out, and back of house processes, as required;
- Courteous and responsive to internal/external requests;
- Exchange and verify job-related information to provide support.
What We're Looking For
- A good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals;
- A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required;
- Able to handle customer interactions and potential issues/concerns courteously and professionally;
- Use basic information-gathering skills to solve problems;
- Able to learn procedural knowledge acquired through on-the-job training.
Estimated Salary: $45,000 - $60,000 per year, depending on location and experience. We offer competitive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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