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Customer Service Representative

2 months ago

Cockeysville, Maryland, United States The Amynta Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at The Amynta Group. As a key member of our customer service team, you will be responsible for processing requests for title documents, responding to client inquiries, and providing exceptional customer service.

Key Responsibilities
  • Process requests for title documents and respond to client inquiries in a professional and accurate manner.
  • Utilize in-depth knowledge of the title management process to handle mail and document handling, title follow-up, release, relocations, duplicates, and other related tasks.
  • Interact with clients, auto dealers, and DMV representatives to resolve questions and customer service issues.
  • Maintain client requirements and act accordingly for multiple clients at one time.
  • Complete various title transactions within the full title management scope, including releases, pulls, corrections, duplicates, and other related tasks.
  • Review account and title histories and provide thorough, accurate updates to clients, including title status, password resets, and billing questions.
  • Work exception accounts and reporting, determine root cause, and take appropriate actions for resolution based on client/scenario/timing.
  • Escalate follow-up and situational accounts as needed.
Requirements
  • High school diploma; AA degree or higher preferred.
  • 2-4 years' related experience; comprehensive knowledge of subject matter.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • Strong listening and reading comprehension skills to handle incoming inquiries.
  • Ability to analyze data and present recommendations based on outcomes of analysis.
  • Strong work ethic and excellent time management skills.
  • Strong interpersonal skills and ability to work well with people throughout the organization.
  • Willingness to maintain a professional appearance and provide a positive company image.
  • Ability to perform under minimal supervision.
  • Accurate keyboarding skills.

The Amynta Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. If you require any accommodations during the recruitment process, please inform our personnel representative.