HVAC Service Ambassador

5 days ago


Delray Beach, Florida, United States Air-Ref Co. Inc. Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Air-Ref Co. Inc.

Job Description

The primary responsibility of this role is to provide exceptional customer service, ensuring that our clients receive reliable and efficient HVAC services. This involves managing a high volume of incoming calls, generating sales leads, and building sustainable relationships with customers through open and interactive communication.

Key Responsibilities
  • Handle customer inquiries and concerns in a professional and courteous manner.
  • Assess customer needs and provide solutions that meet their expectations.
  • Partner with the Dispatch team to schedule maintenance visits and ensure timely completion of tasks.
  • Meet personal and customer service team targets, including call handling quotas.
  • Maintain accurate records of customer interactions within the dispatch program.
Requirements

To be successful in this role, you will need:

  • A strong communication and interpersonal skills.
  • An ability to work in a fast-paced environment and manage multiple priorities.
  • Excellent problem-solving skills and attention to detail.
  • Familiarity with customer relationship management software and other relevant tools.
What We Offer

We offer a comprehensive compensation package that includes:

  • An estimated salary range of $45,000 - $65,000 per annum.
  • A great work environment with opportunities for growth and development.
  • A range of benefits, including health insurance, dental insurance, life/disability insurance, 401(k) with company match, paid holidays, and paid vacations.
About Us

Air-Ref Co. Inc. is a local and family-owned business providing Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC services since 1984. Our team is fully licensed, insured, factory authorized, and highly trained, equipped with state-of-the-art technology and top-quality equipment to deliver swift, lasting, and customized solutions to any challenge.



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