Senior Director of Lifecycle Services and Operations

6 days ago


Le MesnilSaintFirmin, Hauts-de-France, United States nVenia, A Duravant Company Full time

nVenia, A Duravant Company, is a leading manufacturer and supplier of integrated solutions and packaging equipment machinery with over 300 years of combined experience.

We are committed to a culture that promotes long-term career satisfaction and provides opportunities for personal and professional growth.

The company offers an excellent total rewards package, including competitive compensation, comprehensive benefits, work-life programs, education and training programs, and performance-based rewards.

This role will provide strategic leadership to nVenia's aftermarket parts and service department, driving financial and operational performance, customer satisfaction, and team development.

Responsibilities

  • Provide leadership to ensure high levels of customer satisfaction across all touchpoints, including accessing aftermarket parts, technical support, and on-site services.
  • Create a strategic roadmap for Aftermarket to exceed financial and operational targets.
  • Identify methods to grow revenue, increase margin levels, and optimize customer satisfaction while maintaining operational expenses and profitability.
  • Develop the overall strategy for new and emerging service products and offerings.
  • Conduct market analysis to develop service products and offerings responsive to customer needs and market opportunities.
  • Prepare product and offering development objectives and schedules for all phases of product development and introduction to market.
  • Direct promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry.

Requirements

  • Bachelor's Degree in a technical or business field; MBA preferred.
  • 10+ years of work experience; 5 years in a comparable management position.
  • Experience working with capital equipment.
  • Ability to travel up to 30% of the time.
  • Strong understanding and experience in operations and logistics.
  • Knowledge of manufacturing and engineering processes.

Estimated Salary: $140,000 - $170,000 per year

The ideal candidate should have strong leadership skills, strategic thinking, and the ability to drive results. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.



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