Customer Service Supervisor

1 week ago


Granger, Iowa, United States Ace Hardware Full time
Job Title: Customer Service Supervisor

At Ace Hardware, we're committed to delivering exceptional customer experiences. As a Customer Service Supervisor, you'll play a crucial role in driving engagement in customer programs and ensuring the efficient operation of store services.

Key Responsibilities:
  • Lead by example and maintain approachability for associates and customers.
  • Delegate responsibilities and tasks to teach and empower your associates.
  • Drive store sales to meet and exceed the Plan.
  • Train associates in customer service best practices, ensuring they consistently provide exceptional service.
  • Oversee the Customer Coordinator role and efficiently manage daily tasks of floor associates.
  • Manage all store services, including pipe cutting, propane-related tasks, key cutting, key programming, screen repair, lock servicing, assembly, equipment servicing/warranty issues, engraving, and more.
Requirements:
  • High School or GED equivalent.
  • Possess a valid in-state driver's license with an acceptable driving record.
  • Previous retail merchandising experience preferred. Hardware experience preferred.
  • Standing, walking, lifting (up to 40lbs) and climbing.
Compensation:

$12 - $15 / hour. This is a full-time position at 40 hours/week (some evenings & every other weekend required).

Benefits:
  • Health, Dental, and Vision Insurance
  • Paid Time Off & Holiday Pay (on certain holidays)
  • Retirement Plan with Company Match
  • Employee Discount


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