Customer Service Supervisor
1 week ago
At Ace Hardware, we're committed to delivering exceptional customer experiences. As a Customer Service Supervisor, you'll play a crucial role in driving engagement in customer programs and ensuring the efficient operation of store services.
Key Responsibilities:- Lead by example and maintain approachability for associates and customers.
- Delegate responsibilities and tasks to teach and empower your associates.
- Drive store sales to meet and exceed the Plan.
- Train associates in customer service best practices, ensuring they consistently provide exceptional service.
- Oversee the Customer Coordinator role and efficiently manage daily tasks of floor associates.
- Manage all store services, including pipe cutting, propane-related tasks, key cutting, key programming, screen repair, lock servicing, assembly, equipment servicing/warranty issues, engraving, and more.
- High School or GED equivalent.
- Possess a valid in-state driver's license with an acceptable driving record.
- Previous retail merchandising experience preferred. Hardware experience preferred.
- Standing, walking, lifting (up to 40lbs) and climbing.
$12 - $15 / hour. This is a full-time position at 40 hours/week (some evenings & every other weekend required).
Benefits:- Health, Dental, and Vision Insurance
- Paid Time Off & Holiday Pay (on certain holidays)
- Retirement Plan with Company Match
- Employee Discount
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