Assistant General Manager

24 hours ago


Pensacola, Florida, United States Innisfree Hotels Full time
Job Title: Assistant General Manager

Innisfree Hotels is a dynamic and inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. We are seeking an experienced and skilled Assistant General Manager to assist the General Manager in the daily operation of the hotel, as well as oversee the property in their absence.

Key Responsibilities:
  • Manage the day-to-day operation of all departments in conjunction with the General Manager.
  • Ensure all departments run smoothly and efficiently.
  • Assist the General Manager in their day-to-day operations.
  • Provide exceptional customer service and foster a positive and caring work environment.
  • Monitor and address any conflicts or issues in a calm and poised manner.
  • Conduct routine inspections of the public areas of the hotel daily, weekly, and monthly.
  • Ensure property, grounds, physical plant, and work areas are maintained to standard.
  • Review employee performance and conduct disciplinary actions and terminations as needed.
  • Maintain accurate records, including cash flows, guest floor limits, and AR ageing reports.
  • Investigate and report all hotel accidents, employee and guest related.
  • Assist in the selection and continuous training of staff to provide high-quality service to guests.
  • Cover shifts of all departments as scheduled by the General Manager.
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
Qualifications:
  • Degree or diploma in Hospitality Management, Business Administration, or related field.
  • Minimum 3 years of customer service experience required; hospitality industry preferred.
  • Ability to work independently and with minimum supervision.
  • Excellent customer service skills.
  • Ability to read, write, and speak effectively in English.
  • Strong attention to detail and ability to multi-task.
  • Must be a team player.

Innisfree Hotels is committed to investing in our team members and providing opportunities for growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.



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