Customer Service Representative Orange County

2 weeks ago


Anaheim, California, United States MSCCN Full time
Job Summary
We are seeking a skilled and organized Appointment Clerk to join our team at Kaiser Permanente in Anaheim, California. As an Appointment Clerk, you will be responsible for scheduling appointments, providing customer service, and working in a call center environment.

Job Duties
- Answer incoming calls and schedule appointments
- Determine type of appointment needed and prioritize member needs
- Compose messages for physicians/providers and medical staff
- Utilize databases to provide information to members and other callers

Requirements
- One (1) year of customer service experience in a service-related industry
- Effective telephone communication skills and excellent interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Must be able to effectively communicate, verbally and in writing, in English

What We Offer
Kaiser Permanente offers a competitive salary of $50,000 - $70,000 per year, depending on experience. Additional benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off.

Why Join Us?
Kaiser Permanente is a leading healthcare organization that values diversity, equity, and inclusion. We offer opportunities for professional growth and development, as well as a collaborative and supportive work environment.

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