Center Operations Manager
5 hours ago
Key ResponsibilitiesBusiness Operations and People Leadership
- Develop and implement strategies to improve performance and productivity across all operational aspects of the center.
- Create action plans based on past performance and forecasted occupancy to drive business growth.
- Lead the hiring process to attract and retain top talent, ensuring the center is fully staffed with high-performing teachers.
- Effectively manage labor, approving final work schedules to ensure optimal ratios and efficient use of resources.
- Process timesheets accurately, ensuring the integrity of our timekeeping systems.
- Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
- Negotiate and manage vendor relationships, including facilities maintenance and technology support.
- Collaborate with the Center Director to conduct team meetings, communicate key information, and set a clear direction.
- Develop and execute marketing campaigns within the center, implementing local marketing activities to drive customer engagement.
- Utilize social media channels to foster parent engagement and retention, sharing updates and news about our center.
- Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
- Lead tours, highlighting the unique features of our brand and the center, and maintaining strong connections with potential customers.
- Stay informed about childcare offerings within the community, ensuring our center remains competitive.
- Manage the lead tracking portal and customer database, ensuring accurate and up-to-date information.
- Coordinate the registration process, maintaining customer and employee information in our center systems.
- Communicate effectively with families, handling billing, newsletters, and other important updates.
- Plan and manage budgets for parent-pleasing initiatives.
- 3+ years of experience in retail/store management, with cross-industry experience welcome.
- Demonstrated leadership ability, with a minimum of 2+ years of experience in a customer-facing sales setting.
- Ability to leverage data to understand the business and make informed decisions.
- Bachelor's degree preferred.
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