Center Operations Manager

5 hours ago


Spring Hills, Texas, United States The Learning Experience #258 Full time
Job OverviewAs a General Manager at The Learning Experience #258, you will be responsible for driving the operational performance of our center. This role requires a unique blend of business acumen, customer engagement, and leadership skills to create a thriving environment for our staff and customers.

Key ResponsibilitiesBusiness Operations and People Leadership
  • Develop and implement strategies to improve performance and productivity across all operational aspects of the center.
  • Create action plans based on past performance and forecasted occupancy to drive business growth.
  • Lead the hiring process to attract and retain top talent, ensuring the center is fully staffed with high-performing teachers.
  • Effectively manage labor, approving final work schedules to ensure optimal ratios and efficient use of resources.
  • Process timesheets accurately, ensuring the integrity of our timekeeping systems.
  • Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
  • Negotiate and manage vendor relationships, including facilities maintenance and technology support.
  • Collaborate with the Center Director to conduct team meetings, communicate key information, and set a clear direction.
Customer Engagement
  • Develop and execute marketing campaigns within the center, implementing local marketing activities to drive customer engagement.
  • Utilize social media channels to foster parent engagement and retention, sharing updates and news about our center.
  • Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
  • Lead tours, highlighting the unique features of our brand and the center, and maintaining strong connections with potential customers.
  • Stay informed about childcare offerings within the community, ensuring our center remains competitive.
  • Manage the lead tracking portal and customer database, ensuring accurate and up-to-date information.
  • Coordinate the registration process, maintaining customer and employee information in our center systems.
  • Communicate effectively with families, handling billing, newsletters, and other important updates.
  • Plan and manage budgets for parent-pleasing initiatives.
Requirements
  • 3+ years of experience in retail/store management, with cross-industry experience welcome.
  • Demonstrated leadership ability, with a minimum of 2+ years of experience in a customer-facing sales setting.
  • Ability to leverage data to understand the business and make informed decisions.
  • Bachelor's degree preferred.


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