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Service Advisor

2 months ago

Dublin, California, United States Dublin Chevrolet Cadillac Full time
{"title": "Service Advisor", "content": "Job Summary

We are seeking a highly skilled Service Advisor to join our team at Dublin Chevrolet Cadillac. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring timely and efficient service delivery, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Oversee service orders and flow of the service department to ensure prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department employees.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Requirements
  • GM Service Advisor experience a plus
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license
About Us

Dublin Chevrolet Cadillac is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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