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Reconditioning Services Specialist II

2 months ago

Kennedy Space Center, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
The hourly base pay rate is $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Overview

This role is pivotal in managing and coordinating the reconditioning of vehicles throughout the fulfillment process. The Reconditioning Services Specialist is responsible for scheduling, monitoring, and communicating all activities related to vehicle reconditioning, ensuring that all necessary information and documentation are verified and accurately entered into the system.

Key Responsibilities:
  • Oversee and coordinate all activities related to vehicle reconditioning, ensuring accurate information and documentation.
  • Perform various clerical and administrative tasks associated with vehicle reconditioning fulfillment.
  • Receive vehicle and registration requests from customers seeking reconditioning services.
  • Conduct data entry and verify that customer vehicle information is accurately recorded and tagged with a work order.
  • Assess reconditioning requirements and provide timely, precise quotes to customers.
  • Conduct visual inspections of vehicles to evaluate cosmetic reconditioning needs.
  • Estimate costs for cosmetic repairs and discuss approvals with customers, documenting outcomes accordingly.
  • Collaborate with reconditioning shop areas for vehicle repairs and ensure timely posting of charges to the appropriate accounts.
  • Maintain records of charges associated with reconditioning fees for customer accounts.
  • Check for recalls on all vehicles and document results appropriately.
  • Work with finance and accounting teams to ensure timely billing and collections, addressing any discrepancies with customers as needed.
  • Build strong service relationships with customers and manage their expectations through proactive communication.
  • Respond to customer inquiries regarding their vehicles, providing quality service and problem resolution.
  • Maintain knowledge of customer account agreements, vehicle files, and records of completed reconditioning work.
  • Input all relevant information into AS400, AutoPoint, and other systems for approved customer requests.
  • Utilize AS400/VCF/AutoPoint systems to monitor and track vehicle repairs.
  • Communicate and schedule repairs with Recon Shop management effectively.
  • Monitor vehicles throughout the reconditioning process to ensure adherence to timelines.
  • Review completed work to ensure it meets or exceeds customer quality standards.
  • Promote additional services to dealers upon delivery of completed work.
  • Follow up with customers to confirm satisfaction upon completion of services.
  • Collaborate with finance and local management to ensure timely customer billing and accounts receivable collection.
  • Demonstrate a commitment to safety by adhering to all safety protocols and procedures.
  • Perform other duties as assigned by management.
Qualifications:

Minimum Requirements:
  • High School Diploma/GED and 3 years of experience in a related field.
  • Alternatively, candidates may possess any level of degree/certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience.
  • Or, 5 years of experience in a related field.
  • Proficient in computer systems with a quick learning ability.
  • Excellent verbal and written communication skills for effective collaboration across the organization.
Preferred Qualifications:
  • Experience in the automotive, transportation, logistics, or similar industries is desirable.
Drug Testing:
To be employed in this role, candidates must successfully pass a pre-employment drug test. Cox Automotive maintains a drug-free workplace, prohibiting the possession, use, or influence of illegal drugs during work hours or on company property.

Benefits:
Employees are eligible for a minimum of sixteen hours of paid time off each month, along with seven paid holidays throughout the year. Additional paid time off may be available for bereavement, voting, jury duty, volunteering, military service, parental leave, and COVID-19 vaccination leave.

About Us:
Cox Automotive is committed to transforming the automotive experience through innovative technology and exceptional service for drivers and dealers. Employees have the opportunity to work with renowned consumer brands and industry-leading companies while enjoying a supportive and people-centered workplace culture. Benefits may include health care insurance, retirement planning, and various paid time off options. For more information on available benefits, please visit our benefits page. Cox is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to any protected characteristic.