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Customer Service Liaison

2 months ago

Kyle, Texas, United States Austin Firm Full time
About the Role

The Customer Support Associate is a key member of the Austin Firm team, responsible for driving consumer outreach efforts and providing strategic direction for the company's brand and sales growth. This role requires a strong understanding of marketing principles and the ability to develop and implement effective business plans.

Key Responsibilities
  • Market Analysis: Conduct market research to identify trends, industry needs, and customer preferences, and use this information to inform product and service planning.
  • Business Planning: Participate in the development of business plans that align with the company's overall strategy and goals.
  • Brand Management: Provide strategic direction to ensure a strong understanding of communications objectives and build brand equity with consumers, franchisees, and employees.
  • Customer Data Analysis: Enhance existing customer and market data to build a customer base, increase repeat customers, reduce defectors, and cross-market among all channels.
  • Marketing Program Development: Provide direction to cross-functional teams in the development and deployment of specific marketing programs to drive targeted revenue.
Requirements
  • Education: Bachelor's Degree in Communications or related field preferred, but not required. High School Diploma or GED required.
  • Experience: Experience in a customer-facing role or sales environment.
  • Skills: Excellent public speaking skills and ability to commute to the office daily.