Retail Fulfillment Associate

4 days ago


Appleton, Wisconsin, United States Macy's, Inc. Full time
About the Role

We are seeking a highly motivated and detail-oriented Fulfillment Associate to join our team at Macy's, Inc. As a key member of our operations team, you will play a critical role in delivering a seamless shopping experience for our customers.

Key Responsibilities
  • Provide exceptional customer service by greeting customers, answering their questions, and resolving issues in a friendly and professional manner.
  • Monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders and conduct customer pick-up during peak times.
  • Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives their package in good condition.
  • Support other teams as needed in areas such as unloading and processing new merchandise.
  • Collaborate with team members to achieve department goals and maintain a positive work environment.
Requirements
  • Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
  • Ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and eager to start a new venture, with the ability to adapt to changing priorities.
  • Self-starter with the ability to adapt quickly to changing customer expectations and needs.
  • Must be able to understand and communicate effectively with customers, co-workers, and supervisors, and read and understand employment policies and safety rules/procedures in English.
What We Offer
  • An inclusive, challenging, and refreshingly fun work environment.
  • Competitive pay and benefits rooted in principles of equity.
  • Performance incentives and annual merit review.
  • Merchandise discounts.
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  • Retirement Savings Plan with 401k match opportunity.
  • Employee Assistance Program (mental health counseling and legal/financial advice).
  • Resources for continuous learning, career growth, and leadership development.
  • Paid Time Off.
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees.
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.


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