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Team Coach and Trainer

3 weeks ago

Kansas City, Missouri, United States Community Choice Financial Family of Brands Full time
Job Description

We are seeking a motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for leading a team of Customer Service Team Members to deliver exceptional customer service and achieve sales goals.

Key Responsibilities:
  • Train and coach Customer Service Team Members to develop their skills and knowledge.
  • Assess risk of financial transactions and process loan/pawn applications accurately.
  • Develop customer relationships and complete inbound and outbound call campaigns to build new business and maintain store profitability.
  • Maintain office security protocols and conduct proper opening and closing procedures.
  • Oversee account management and recovery processes while maintaining focus on customer service.

Requirements:

To succeed in this role, you will need:
  • A High School Diploma or equivalent.
  • A minimum of one year of supervisory, key holder, or relevant leadership experience.
  • A minimum of one year of customer service, retail, and/or sales experience.
  • Hands-on cash management experience.
  • Excellent verbal and written communication skills.
  • The ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).

Benefits:

We offer a comprehensive benefits package, including:
  • A new hire training program.
  • Access to a learning management system.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance.
  • A traditional 401(k) and Roth 401(k) Retirement plan.
  • Company-Sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans.