International Transportation Coordinator

5 days ago


Torrance, California, United States Interplace Full time
About the Job

We are seeking an experienced Freight Forwarding Manager to join our team at Interplace. As a key member of our operations department, you will be responsible for managing and overseeing the Trans Loading Operation group.

Key Responsibilities:

  1. Manage and oversee the business of the Trans Loading Operation group, ensuring timely and cost-effective execution of logistics tasks.
  2. Create and maintain SOPs and train employees on new procedures to improve efficiency and reduce errors.
  3. Develop and implement standard problem-solving procedures to resolve issues quickly and effectively.
  4. Arrange shipments as requested by customers, balancing speed and cost to meet customer needs.
  5. Troubleshoot customer claims and complaints, working closely with customers and vendors to resolve issues.
  6. Prepare and submit proposals and service quotes for business related to Trans Loading and Land Transportation.
  7. Maintain accurate records and data within AIOS and other work-related systems.
  8. Draw up and manage budgets for the Trans Loading Operation group, monitoring expenses and analyzing results.
  9. Collaborate with colleagues to develop and implement strategies to increase sales and profitability.
  10. Conduct regular customer satisfaction surveys to understand customer needs and preferences.
  11. Negotiate and complete contracts/agreements with vendors for transportation and customs formalities.
  12. Hold regular meetings with contracted partners to review contracts and discuss business trends.
  13. Stay up-to-date on company policies and procedures, and provide training to employees as needed.
  14. Evaluate employee performance and maintain work schedules to ensure optimal productivity.
  15. Perform special projects and other duties as assigned by management, including business trips and client visits.

Requirements

This role requires over 10 years of experience in international freight forwarding and a High School Diploma or GED. The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and location.



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