Telephone Advice Nurse

1 week ago


Duluth, Georgia, United States Health eCareers Full time
Job Summary

This position is responsible for providing telephone advice and education to patients, utilizing guidelines approved by the medical staff. The Telephone Advice Nurse is an experienced registered nurse who evaluates patient needs over the telephone, adhering to organizational policies, procedures, and guidelines.

Key Responsibilities
  • Assess patient needs over the telephone, utilizing approved guidelines to provide medical and nursing advice.
  • Direct access to care, including emergent care, urgent care, routine appointments, and follow-up care, based on the outcomes of nursing assessment.
  • Communicate with physicians, healthcare teams, or modules regarding patient calls requiring physician involvement or follow-up.
  • Provide instruction and education on health maintenance and disease prevention, utilizing appropriate guidelines.
  • Respond to emergencies according to Call Center and organizational policies and procedures.
Requirements
  • Minimum three (3) years of current experience as a RN in a clinical setting.
  • High school diploma or GED required.
  • Registered Professional Nurse License (Georgia) required at hire.
Preferred Qualifications
  • One (1) or more years of experience in emergency, critical care, or ambulatory telephone triage nursing.
  • Ability to communicate effectively.
  • Excellent problem-solving and critical thinking skills.

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