Shift Supervisor

4 weeks ago


Far Rockaway, New York, United States Lantern Community Services Inc Full time
Job Description

Lantern Community Services Inc is seeking a dedicated and motivated Shift Supervisor to oversee shelter operations in Far Rockaway, Queens, NY.

Key Responsibilities:

  • Oversee all shelter operational tasks during operating hours, including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, daily dorm inspections, facility logbook, incident submission, etc.
  • Supervise a team of Residential Aides to ensure safe and efficient provision of services to all clients and staff.
  • Ensure all clients have timely access to client services (meals, laundry, toiletries, medications, etc.).
  • Lead subordinates in Safe Crisis Management techniques and other crisis management models.
  • Ensure appropriate document processing of new and returning clients, (i.e., submit to DHS for approval and bed assignment).
  • Oversee bed sign-ins, curfew checks, and vacancy reporting in CARES.
  • Work collaboratively with Maintenance, Security, Vendors, and Emergency Responders on site.
  • Monitor video surveillance cameras and fire prevention/detection alarm notification system.
  • Complete assigned paperwork responsibilities (i.e., Log, incident reports, DHS reports, and all other reports).
  • Assist Facility Manager in preparing and executing fire drills (as well as fires) or in other cases.
  • Make rounds randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, cleanliness, etc.

Requirements:

  • High School Diploma, GED, or HSE required. Bachelor's degree preferred.
  • Minimum 1 year of supervisory experience working in the field of social service, housing, or emergency shelter.
  • Must be able to work independently and as part of a team to complete complex projects in a fast-paced environment.
  • Must be capable and comfortable with crisis management.
  • Computer proficiency with proficiency in Word, Excel, and the ability to learn new technologies and databases.
  • F-80 Fire Safety Coordinator certification required (or ability to obtain F-80 certification).
  • NYC Food Handlers Certificate or ability to obtain in 2 months.
  • Bilingual (English/Spanish) preferred.
  • Exhibit empathy towards the serviced population.
  • Must have excellent interpersonal communication skills (oral & written).
  • Preferred CPR/First Aid Certification.

Work Environment: This job operates in a shelter environment and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.


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