Membership Experience Leader

7 days ago


Hampton, Virginia, United States YMCA of South Hampton Roads Full time
Membership Experience Leader Job Description

The YMCA of South Hampton Roads is seeking a highly motivated and customer-focused Membership Experience Leader to join our team. As a key member of our membership team, you will be responsible for delivering exceptional service to all members, guests, and program participants.

Key Responsibilities:
  • Implement sales and membership strategies to support recruitment of new members and retention/engagement of existing members.
  • Create a member-focused culture and model relationship-building skills in all interactions.
  • Foster a climate of innovation and resolve problems to ensure exemplary member satisfaction.
  • Promote program and membership enrollment in interactions with existing and potential members.
  • Coordinate program registration, including logistics to support phone, walk-in, and web registration.
  • Ensure proper implementation of member service procedures and communicate changes to staff.
  • Assist in organizing membership events and represent the YMCA at community events to promote the YMCA.
  • Participate in staff meetings and complete employee training as required.
Requirements:
  • Excellent verbal, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced and constantly-changing environment.
  • Ability to multitask and set priorities.
  • Ability to relate effectively to diverse groups of people.
  • Previous customer service, sales, or related experience.
  • Strong knowledge of computer operations and Microsoft Office Suite.
Working Conditions:
  • Requires a person of maturity and good judgment.
  • Requires ability to exercise independent judgment and make non-routine decisions.
  • Requires effective team-building and team leadership skills.


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