Document Specialist

4 weeks ago


Zephyrhills, Florida, United States Tidal Basin Full time

Job Summary:

Tidal Basin is seeking a skilled Document Specialist - Travel to join our team. As a key member of our disaster recovery and resiliency program, you will be responsible for providing exceptional customer service to applicants while assisting them in coordinating necessary services and resources to address their needs.

Key Responsibilities:

  • Support the project in a remote or onsite environment, during local office hours, Monday - Friday, excluding Holidays.
  • Perform data entry and upload documents within the applicable systems of record.
  • Manage cases in conformance with program requirements and guidelines.
  • Collect and review documents and applicant information.
  • Advise and explain program policies, rules, and forms to applicants.
  • Collect and verify information and/or documents from applicants.
  • Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms.
  • Answering calls received through the call center and providing customer service within the call center environment.
  • Responding to phone calls, and/or emails about program requirements and the status of applications.
  • Attending all meetings as required.
  • Performing other duties as assigned.

Requirements:

  • Excellent verbal, interpersonal, and written communication skills.
  • Exceptional ability to articulate details in a manner understandable to a variety of individuals over the phone and via email.
  • Ability to work successfully with a diverse pool of applicants.
  • Team player with experience in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel) and ability to learn new software and database/management information systems.

Preferred Qualifications:

  • Bachelor's degree in social services or related field.
  • 2 years of work experience in disaster recovery, housing support services or programs, social services, or case management.
  • Bilingual language skills in English/Spanish.

Work Location:

Pasco County, FL

Equal Employment Opportunity:

Tidal Basin is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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