Patient Relations Manager
4 weeks ago
The Patient Relations Manager plays a vital role in ensuring the highest level of patient satisfaction and experience at St. Joseph's Healthcare System. This key position is responsible for managing the Patient Relations team, overseeing the efficient operation of the walk-in office, and providing exceptional customer service.
As a subject matter expert, the Patient Relations Manager is responsible for managing complaints and grievances, ensuring appropriate escalation, investigation, and resolution. This includes ensuring all written correspondence to grievances is in alignment with regulatory requirements while maintaining a patient-centered approach.
The ideal candidate will have a Bachelor's degree in a related field, with a Master's degree preferred. A minimum of three to five years of related experience is required, along with excellent verbal and written communication skills, strong customer service, and interpersonal skills.
The Patient Relations Manager will work closely with the Patient Experience Manager, Volunteer Manager, and Department Director to identify opportunities for improving the patient experience. This includes analyzing and interpreting data to integrate raw data into actionable process improvements.
The successful candidate will possess strong analytical and problem-solving skills, with the ability to work effectively with all levels of the organization, patients, and visitors. A strong orientation toward guiding impartial investigations and responses related to grievances and complaints is essential.
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Patient Relations Manager
1 month ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewSt. Joseph's Healthcare System is a leading healthcare organization recognized for its expertise and compassion. We are seeking a highly skilled Patient Relations Manager to join our team.The Patient Relations Manager will be responsible for managing the Patient Relations team, ensuring efficient operations of the walk-in office, and providing...
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Patient Relations Manager
4 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewSt. Joseph's Healthcare System is a leading healthcare organization recognized for its expertise and compassion. We are seeking a highly skilled Patient Relations Manager to join our team.The Patient Relations Manager will be responsible for managing the Patient Relations team, ensuring efficient operations of the walk-in office, and providing...
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Bilingual Patient Accounts Specialist
4 weeks ago
Paterson, New Jersey, United States Patient Financial Concepts Full timeJob Title: Bilingual Patient Accounts RepresentativeWe are seeking a highly skilled and detail-oriented Bilingual Patient Accounts Representative to join our team at Patient Financial Concepts. As a key member of our patient financial services team, you will be responsible for performing data entry, account analysis, and managing client...
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Bilingual Patient Accounts Representative
4 weeks ago
Paterson, New Jersey, United States Patient Financial Concepts Full time{"title": "Patient Financial Services Representative", "description": "Job SummaryWe are seeking a highly skilled Patient Financial Services Representative to join our team at Patient Financial Concepts. As a key member of our patient financial services team, you will be responsible for performing data entry, account analysis, and managing client...
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Patient Experience Manager
3 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeThe Patient Experience Manager at St. Joseph's Healthcare System is responsible for overseeing the Patient Experience team and Language Services program. This role requires developing and maintaining a culture of patient-centered care and service excellence within the hospital. The manager collaborates with various departments to ensure continuous...
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File Management Specialist
3 weeks ago
Paterson, New Jersey, United States Patient Financial Concepts Full timeJob SummaryAt Patient Financial Concepts, we are seeking a highly organized and detail-oriented File Management Specialist to join our team. This role is responsible for maintaining accurate and up-to-date files, ensuring seamless access to information, and supporting the overall efficiency of our operations.Key ResponsibilitiesAs a File Management...
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File Organizer
4 weeks ago
Paterson, New Jersey, United States Patient Financial Concepts Full timeJob SummaryWe are seeking a highly organized and detail-oriented File Organizer to join our team at Patient Financial Concepts. As a File Organizer, you will be responsible for maintaining and organizing files, documents, and records in a secure and efficient manner.Key ResponsibilitiesSort and classify information according to guidelines, such as content,...
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Nurse Care Manager
4 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewAs a Nurse Care Manager at St. Joseph's Healthcare System, you will play a critical role in coordinating and implementing systems and services to improve patient outcomes. Your expertise will be essential in developing and coordinating efforts to reduce clinical resource utilization, working closely with physicians, nursing staff, and other...
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Patient Experience Manager, Full-Time Day Shift
4 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewThe Patient Experience Manager plays a crucial role in ensuring that patients receive exceptional care and service at St. Joseph's Healthcare System. This individual will oversee the Patient Experience team and Language Services program, fostering a culture of patient-centered care and service excellence throughout the hospital.Key...
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File Organizer
4 weeks ago
Paterson, New Jersey, United States Patient Financial Concepts Full timeJob SummaryWe are seeking a highly organized and detail-oriented File Clerk to join our team at Patient Financial Concepts. As a File Clerk, you will be responsible for maintaining accurate and up-to-date files, ensuring that all documents are properly classified and stored.Key ResponsibilitiesFile Maintenance: Sort and classify information according to...
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Patient Experience Director
3 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeOverview:St. Joseph's Healthcare System is a renowned healthcare organization recognized for its exceptional staff and commitment to patient-centered care. As a leading employer in Passaic County, we strive to provide an outstanding work environment that fosters growth and excellence.Job Summary:The Patient Experience Manager plays a pivotal role in...
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Genetic Counselor
3 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob Overview:At St. Joseph's Healthcare System, we are seeking a skilled Genetic Counselor to join our team. The successful candidate will provide access to quality care for patients and families at risk for cancer, working collaboratively with a multidisciplinary team to assist patients along the continuum of care. This includes conducting individual cancer...
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Patient Experience Manager
3 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewThe Patient Experience Manager plays a crucial role in ensuring that patients receive exceptional care and service at St. Joseph's Healthcare System. This role involves managing and overseeing the Patient Experience team and Language Services program, fostering a culture of patient-centered care and service excellence within the hospital.The...
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Patient Care Coordinator
1 month ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewThe Patient Navigator plays a vital role in identifying patients who require assistance with coordination of care. Working collaboratively with clinical staff in the ambulatory departments, this individual facilitates timely transitions into care, assists patients with scheduling appointments, and identifies barriers to care. By developing...
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Patient Care Coordinator
4 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob Overview:The Patient Navigator is a vital role within St. Joseph's Healthcare System, responsible for identifying patients who require assistance with coordination of care. Working collaboratively with clinical staff, this individual facilitates timely transitions into care, assists patients with scheduling appointments, and identifies barriers to care....
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Employee Relations Coordinator
4 weeks ago
Paterson, New Jersey, United States Paterson School District Full timeJob Title: Employee Services SpecialistWe are seeking a highly skilled and experienced Employee Services Specialist to join our team at Paterson School District.Key Responsibilities:Provide exceptional customer service to employees and managementAssist with recruitment, onboarding, and offboarding processesManage employee records and benefitsCoordinate...
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Patient Eligibility Coordinator
3 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob SummarySt. Joseph's Healthcare System is seeking a skilled Patient Eligibility Representative to join our team. As a Patient Eligibility Representative, you will play a critical role in ensuring patients are enrolled in the appropriate plan of Health Care Coverage.Key ResponsibilitiesEvaluate patients' current healthcare needs, income level, age, and...
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Patient Eligibility Specialist
4 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewAt St. Joseph's Healthcare System, we are seeking a skilled Patient Eligibility Representative to join our team. In this role, you will play a critical part in ensuring patients receive the healthcare coverage they need by assisting them in choosing a plan that meets their current healthcare needs, income level, age, and immigration status.Key...
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Clinical Operations Assistant
2 weeks ago
Paterson, New Jersey, United States St. Joseph's Health Full timeCompany Overview St. Joseph's Healthcare System At St. Joseph's Healthcare System, we are committed to delivering compassionate, high-quality care to our patients and their families. With a rich history of innovation and service excellence, we continue to grow and evolve to meet the changing needs of our community. Job Overview The Clinical Operations...
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Nutrition Specialist for OB/GYN Patients
3 weeks ago
Paterson, New Jersey, United States St. Joseph's Healthcare System Full timeJob OverviewAt St. Joseph's Healthcare System, we are seeking a skilled Nutrition Specialist to join our team. As a Nutrition Specialist for OB/GYN patients, you will be responsible for assessing the nutritional needs of patients and providing quality nutritional care.ResponsibilitiesAssess the nutritional needs of patients and provide quality nutritional...