Healthcare Industry Support Specialist

3 weeks ago


Springfield, Massachusetts, United States Health New England Full time

Job Description:

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will provide superior customer service to our members, providers, and employer groups, addressing their queries and concerns in a timely and effective manner.

Key Performance Indicators

Your success in this role will be measured by your ability to:

  • Resolve member issues efficiently and effectively
  • Maintain a high level of customer satisfaction
  • Meet departmental standards for response times and resolution rates
Requirements and Qualifications

To be considered for this position, you will need:

  • A minimum of two years of customer service or call center experience in the managed care, insurance, or related industries
  • An associate's degree or equivalent combination of education and experience
  • Demonstrated listening and customer service skills
  • Very good verbal and written communication skills
Why Work with Us?

As a Member Services Representative at Health New England, you will have the opportunity to work with a dynamic team dedicated to delivering exceptional customer service. You will also enjoy a comprehensive benefits package, including a competitive salary, health insurance, and paid time off.



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