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Beverage Department Supervisor

2 months ago

Maryland Heights, Missouri, United States Hollywood Casino St. Louis Full time
Job Summary

We are seeking a highly skilled and experienced Beverage Operations Manager to join our team at Hollywood Casino St. Louis. As a key member of our management team, you will be responsible for overseeing the daily operations of our Beverage department, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities
  • Supervise and Manage Beverage Department Staff: Lead and motivate a team of beverage staff to provide excellent customer service and ensure a positive guest experience.
  • Operational Management: Oversee the daily operations of the Beverage department, including inventory management, product ordering, and staff scheduling.
  • Customer Service: Ensure that all guests receive exceptional service and that their needs are met in a timely and professional manner.
  • Revenue Growth: Develop and implement strategies to increase revenue and drive business growth in the Beverage department.
  • Inventory Management: Manage inventory levels, including ordering and receiving products, to ensure that the Beverage department is always stocked and ready to serve.
  • Staff Development: Provide training and development opportunities to staff to ensure that they have the skills and knowledge needed to provide exceptional customer service.
  • Regulatory Compliance: Ensure that the Beverage department is in compliance with all regulatory requirements, including liquor laws and health and safety regulations.
Requirements
  • Education: Associate's degree in a related field, such as hospitality or business administration.
  • Experience: Minimum of 2 years of experience in a supervisory role in the beverage industry, preferably in a casino environment.
  • Skills: Excellent communication and leadership skills, with the ability to motivate and inspire a team. Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Certifications: Must be certified in responsible serving practices and have a thorough understanding of liquor laws and regulations.