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Benefits Solutions Senior Consultant

1 month ago

Harrisburg, Pennsylvania, United States Highmark Health Full time
Job Summary

This role leverages combined people, process, and technology competencies to support large-scale, complex customer engagements. The incumbent collaborates with various stakeholders to configure solutions and deliver value to customers. As a subject matter expert and trusted advisor, the individual solutioning practice and customer spaces, and works closely with engagement and leadership teams to define strategic and tactical direction.

The incumbent delivers value to customers through client-facing advisory and delivery services in support of the HM Health Solutions and Health Plan product offerings. Key accountabilities include owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.

Key Responsibilities

Contribute to the delivery and execution of complex, large-scale, multi-year client enterprise transformation programs. Gather required data through direct observation and/or inquiry and synthesizing data into meaningful observations. Analyze, identify, and problem-solve from information sets, draw conclusions from information sets based on analysis, create hypotheses, and present recommendations to teams. Develop client-specific requirements, standard operating procedures, functional roles & responsibilities, process flow, and user guides.

Build, share, and maintain expertise in both practice areas and client environments. Regularly interface with Product, Sales, Clinical, and IT teams to deliver on customer commitments. Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning, and delivery management for customer value and outcomes for new and/or exiting Health Plans/customers.

Design and own deliverable artifacts to deliver client value and meet contractual obligations. Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed-to budgets. Provide coaching, mentorship, and professional development for junior resources. Other duties as assigned or requested.

Requirements

Required:

Bachelor's Degree in Business Administration, Management Information Science, Health Administration, or relevant field. Substitutions: 6 years of professional-level experience or equivalent combination of post-secondary education and professional-level experience in healthcare operations, technology delivery, or healthcare analysis/consulting (preferably with Benefits Solutions systems) accepted in lieu of degree.

Preferred:

Master's Degree in Business Administration, Management Information Science, Health Administration, or relevant field. 3 years of Healthcare/Insurance Industry experience. 3 years of Technology Platform Delivery experience. 3 years of Program/Project Management experience. Experience engaging, influencing, and advising senior executive leaders. Experience working in complex matrixed environments.

Skills

Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development. Excellent written and spoken communications skills. Strong leadership and interpersonal skills. Ability to work independently and manage multiple task assignments. Proficient in the use of MS Word, Excel, and PowerPoint. Proven ability to build and sustain internal and customer relationships. Ability to mentor, consult, and provide guidance to others to fulfill customer obligations and drive results.

Language Requirement

None

Travel Requirement

0% - 25%

Physical, Mental Demands, and Working Conditions

Position Type: Office-Based. Teaches/Trains others regularly. Occasionally. Travels regularly from the office to various work sites or from site-to-site. Frequently. Works primarily out-of-the office selling products/services (Sales employees). Occasionally. Physical Work Site Required: Yes. Lifting: up to 10 pounds. Does Not Apply. Lifting: 10 to 25 pounds. Does Not Apply. Lifting: 25 to 50 pounds. Does Not Apply.

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum

$78,900.00

Pay Range Maximum

$146,000.00