Technical Support Specialist
7 days ago
**Overview of the Role**
We are seeking a skilled Technical Support Specialist to join our team at GovCIO. This individual will provide exceptional technical support and customer service to our clients, ensuring timely resolution of technical issues and exceeding expectations.
Key Responsibilities:
- Provide top-notch technical support via phone, email, and chat
- Install, implement, maintain, troubleshoot, and repair desktops, laptops, printers, iPads, and associated peripherals
- Troubleshoot and resolve complex technical issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies
- Support Microsoft Office 365 and Active Directory products
- Document and track customer incidents and requests using a ticketing management system
Requirements and Qualifications:**
- Bachelor's Degree or equivalent
- 2-5 years of experience in technical support or a related field
- Excellent analytical and problem-solving skills, with a strong ability to communicate effectively
- Ability to work well under pressure and prioritize multiple tasks simultaneously
What We Offer:
GovCIO is committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you can expect:
- A competitive salary range of $47,000-$59,000 per year, based on location and experience
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan
- Opportunities for professional growth and advancement
- A dynamic and collaborative work environment
About GovCIO:
GovCIO is a leading provider of IT services and solutions to government agencies. Our team of experts is passionate about delivering innovative and effective solutions that improve how government operates and serves its citizens. If you are a motivated and talented individual looking to make a positive impact, we encourage you to apply for this exciting opportunity.
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