Golf Course Ambassador

7 days ago


Miami, United States Biltmore Hotel Full time
Golf Ranger Job Description

At Biltmore Hotel, we are seeking a highly skilled and experienced Golf Ranger to join our team. As a Golf Ranger, you will be responsible for ensuring the smooth operation of our golf course, providing exceptional customer service, and maintaining the highest standards of quality and safety.

Key Responsibilities:
  • Monitor Pace of Play: Ensure that golfers are playing at a fair and reasonable pace, and take steps to resolve any issues that may arise.
  • Report Emergencies: Respond promptly to any emergencies or incidents that occur on the golf course, and take necessary actions to ensure the safety of golfers and staff.
  • Report Irregularities: Identify and report any irregularities on the golf course, such as unauthorized access, damage to property, or other issues that may impact the playing experience.
  • Check Bathrooms and Litter: Regularly inspect bathrooms and litter on the golf course, and take steps to maintain a clean and safe environment.
  • Answer Customer Service Calls: Respond to customer service calls and provide assistance to golfers, including answering questions, resolving issues, and providing information about the golf course.
Requirements:
  • Education: High School Diploma required.
  • Experience: Golf course experience preferred, customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work independently and as part of a team, ability to handle multiple tasks and priorities, and ability to maintain confidentiality and handle sensitive information.
Physical Demands:
  • Ability to Move and Lift: Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Ability to Stand and Walk: Must be able to stand, sit, or walk for an extended period of time or for an entire work shift.
  • Ability to Reach and Use Equipment: Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping, and use, carry, and operate all necessary office equipment using finger dexterity.
Success Criteria:
  • Team Player: Demonstrates co-operation within the team and with other departments.
  • Guest Focused: Anticipates guests' needs and is sensitive to people from all cultures.
  • Delivers Their Best: Has energy and sense of urgency for their work, and is resourceful, makes things happen, and looks for ways to work more efficiently.


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