Intake Manager
5 days ago
Company Overview
Sedghat Law Group APC is a well-established plaintiff personal injury law firm seeking an experienced Intake Manager to join our team. We offer a competitive salary, excellent benefits, and opportunities for professional growth.
Job Description
We are looking for a skilled and dedicated individual to manage the intake process, ensuring seamless communication between potential clients and our attorneys. The successful candidate will possess excellent customer service skills, strong communication abilities, and the ability to work in a fast-paced environment.
Responsibilities:
- Conduct initial phone calls or in-person meetings with potential clients to gather information about their legal issues.
- Screen potential clients to determine if they have a valid case.
- Take detailed notes and gather relevant information from clients, including facts of their case, relevant documents, etc.
- Maintain accurate and up-to-date records of all intake processes.
- Ensure that all intake processes are in compliance with relevant laws, regulations, and ethics rules.
- Manage intake department and ensure all potential clients are being followed up on.
Qualifications:
- Minimum 2 years of experience in intake or a related field.
- Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, and de-escalation of problem calls.
- Excellent communication and negotiation skills with the ability to close leads within a timeframe determined by the firm.
- Team-oriented with the ability to work well with others in a collaborative, professional work environment.
- Knowledge of firm-used business applications preferred (File Vine, Lead Docket, MS Office products).
- Spanish speaking is required.
Benefits:
- Sick Pay
- Bonus structure
- Paid Holidays
- 401(k)
- Health Insurance
- Free Parking
Compensation:
$70,000.00+ annually (based on experience). A comprehensive benefits package, including health insurance, paid time off, and a generous bonus structure, ensures your overall compensation exceeds industry standards.
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