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Customer Service Representative

2 months ago

Pittsburgh, Pennsylvania, United States Guardian Storage Development I Full time
Job Title: Call Center Sales Associate

Guardian Storage Development I is seeking a highly motivated and customer-focused Call Center Sales Associate to join our team. As a Call Center Sales Associate, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities:
  • Schedule reservations and appointments for qualified leads
  • Respond to customer inquiries via online chat and telephone
  • Process customer payments
  • Obtain customer information and maintain an accurate database of tenant information
  • Provide industry-leading customer service on all interactions
  • Protect sensitive or private information by maintaining 100% confidentiality
  • Perform other call center-related duties as assigned or required by the Call Center Manager
Requirements:
  • 1+ year call center experience
  • 2+ years sales experience
  • Strong verbal and written communication skills via phone and email
  • Self-storage experience a plus but not required
  • Ability to work in a small team call center environment
  • Ability to work afternoon or evening shifts, including weekends
What We Offer:
  • Competitive hourly wage: $17-18
  • Comprehensive medical, dental, and vision benefits
  • Company-paid short-term and long-term disability insurance
  • Life insurance
  • Generous paid time off
  • Matching 401(k) plan
  • Corporate discounts
  • Company-sponsored events
  • Discretionary bonuses
  • Free storage space

Guardian Storage Development I is an Equal Opportunity Employer.