Banking Center Manager
5 days ago
Overview:
At Old National Bank, we're committed to helping our clients achieve their goals and dreams. As a trusted partner, we thrive on building strong relationships and delivering exceptional service. As a Banking Center Manager, you'll play a critical role in driving the success of our banking centers, ensuring they operate efficiently and effectively.
Key Responsibilities:
- Assist in establishing, monitoring, and evaluating banking center and individual sales and service goals.
- Conduct regular meetings with banking center team to build product knowledge, review goals and expectations, and recognize areas of success and opportunities for development.
- Participate in local community events and activities to activate partnerships within the area, through volunteerism of team members and corporate financial support.
Client Centric Sales Approach:
- Build a banking center team focused on a consultative sales approach, uncovering needs of clients, and providing education and advice regarding the products and services available to meet the clients needs.
- Lead the team in educating clients of all consumer and small business loan and deposit products and services, promoting line of business resources through joint calling efforts.
- Proactively coach to ensure adherence to all regulatory requirements and guidelines, ethical standards, and encourages sharing of best practices and effective sales techniques and tools.
Operational Excellence:
- Staff to company benchmarks, ensuring all service standards are met or exceeded, and respond to client inquiries in alignment with company policies, procedures, and standards.
- Partner with the Market Service Leader to ensure appropriate oversight of banking center operations, including compliance with bank policies, procedures, and audit standards.
Qualifications and Education Requirements:
- Education: Bachelor's Degree in a business-related field preferred or equivalent work experience.
- 4+ years of banking experience with 2+ years of consumer lending experience.
- 2+ years of supervisory experience, preferably in the banking or retail industry.
- Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).
We are an equal opportunity employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.
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