Store Operations Manager

3 weeks ago


Santa Fe, New Mexico, United States Kroger Full time

Key Responsibilities:

  • Deliver exceptional customer service, ensuring a positive shopping experience for all customers.
  • Support the day-to-day operations of the Grocery department, maintaining a high level of productivity and efficiency.
  • Collaborate with associates to achieve company/store goals, promoting teamwork and a positive work environment.
  • Establish performance goals for the department, empowering associates to meet or exceed targets.
  • Develop and implement effective scheduling strategies to manage customer volume and optimize store operations.
  • Train and develop associates on performance of their job, participating in the performance appraisal process.
  • Adhere to all local, state, and federal laws, as well as company guidelines, ensuring compliance and maintaining a safe working environment.
  • Offer product samples to customers, promoting new items and products.
  • Inform customers of grocery specials and promotions.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Maintain awareness of inventory/stocking conditions, training department associates on inventory/stocking and Computer Assisted Ordering.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
  • Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.

Requirements:

  • Management experience preferred.
  • Grocery experience.
  • Retail experience.

About Smith's Food and Drug:

Smith's Food and Drug, a part of the Kroger family of companies, is a leading grocery retailer in the Intermountain West. With a commitment to providing excellent customer service and a wide selection of products, we strive to be the preferred grocery destination for our customers.

We are proud to serve our customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. As part of the Kroger family, we take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other.



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