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Billing Operations Lead

2 months ago

Miami, Florida, United States Creative Financial Staffing Full time

Billing Operations Manager

Why consider a role as a Billing Operations Manager with Creative Financial Staffing?

  • Renowned technology firm specializing in IT management solutions.
  • Culture that emphasizes internal promotions and career growth.
  • This organization operates in over 25 countries, catering to a diverse range of sectors.

Key Responsibilities of the Billing Operations Manager:

  • Oversee and guide a billing operations team, offering mentorship and professional development to foster a high-performing and engaged workforce.
  • Co-manage daily billing functions, ensuring prompt and precise responses to customer inquiries regarding all back-office matters.
  • Formulate and implement strategies aimed at streamlining billing workflows and improving operational efficiency.
  • Work collaboratively with senior leadership across Collections, Sales Operations, Finance, Accounting, and IT to synchronize business operations with organizational objectives and resolve intricate billing challenges.
  • Create regular and on-demand reports and dashboards to track essential performance indicators (KPIs), billing precision, and operational productivity.
  • Perform data analysis to uncover trends, patterns, and insights that inform strategic business decisions.

Qualifications for the Billing Operations Manager:

  • Bachelor's degree in accounting, finance, or business administration.
  • 3-5 years of experience in quote-to-cash operations.
  • Familiarity with Netsuite and Salesforce platforms.
  • Proficient in advanced Excel functionalities (including pivot tables, vlookups, and conditional formatting).
  • Strategic mindset with the capability to devise and implement long-term strategies while effectively managing daily operations.