Energy Support Specialist

4 days ago


Houston, Texas, United States Sunnova Energy International, Inc. Full time

Sunnova Energy International, Inc. is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

About the Job

This role is an individual production position that reports directly to a Contact Center Supervisor. The workday may be segmented into several duties: inbound/outbound phone production, CSS I agent mentoring and assistance, taking on escalated calls to support leadership when needed; customer email correspondence and daily reports.

Responsibilities include:

  • Managing new product projects by executing processes and procedures from beginning to end, including handling calls, emails, and all product changes to best assist customers.
  • Recognizing areas of opportunity to improve processes and procedures.
  • Providing detail-oriented execution while on the phone with customers and delivering exceptional customer experiences.
  • Achieving the minimum required number of calls daily.
  • Addressing escalated system and/or billing issues.
  • Assisting with Tech Support when customers need assistance.
  • Maintaining and improving quality results by following company standards and recommending improved policies and procedures.
Requirements

Minimum requirements include:

  • High School Diploma
  • At least 5 years' experience in a customer service role
  • Ability to work at a computer and talk on the phone for 6-8 hours per day
  • PC skills: Microsoft Office - Excel, Word, & Outlook

The estimated salary for this role is $18.50 per hour, based on industry standards and the location.



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