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Retail Sales Consultant

2 months ago

Destin, Florida, United States The UPS Store #1229 Full time
Position Overview

The UPS Store #1229 is seeking dedicated individuals to join our team as Customer Service Sales Representatives. Our Sales Representatives are committed to providing exceptional service to all retail clients by efficiently managing packages for courier delivery, utilizing office equipment such as copiers, fax machines, and point-of-sale systems.

Key Responsibilities:

  1. Deliver exemplary customer service to all walk-in clients and respond to inquiries via phone and email.
  2. Engage in active listening to understand customer needs and collaborate effectively with team members.
  3. Continuously enhance knowledge of our product and service offerings, exploring alternative solutions and staying informed on industry developments.
  4. Expertly operate all relevant equipment and software, with a willingness to train colleagues.
  5. Ensure a clean and safe work environment at all times.
  6. Handle challenging customer interactions with empathy, transforming potential frustrations into positive experiences.
  7. Take ownership of customer shipping requirements, providing practical solutions tailored to their needs.
  8. Exhibit strong multitasking abilities while maintaining meticulous attention to detail and quality assurance.

Ideal Candidate Profile:

The perfect candidate will possess prior experience in a customer-facing retail environment, demonstrate strong computer proficiency, and hold a high school diploma or GED. A friendly, helpful attitude, self-motivation, reliability, and a professional appearance are essential. Candidates should be capable of lifting up to 40 pounds and managing multiple tasks efficiently.