Customer Service Expert
1 week ago
As a Customer Service Expert with Frank Buchanan - State Farm Agent, you will have the opportunity to thrive in a dynamic and fast-paced environment. Your primary responsibility will be to provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Establish and maintain strong relationships with customers, providing timely and effective support.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Maintain accurate records and reports of customer interactions.
About You:
- You possess excellent interpersonal skills, with the ability to communicate effectively both verbally and written.
- You are self-motivated, proactive, and dedicated to delivering high-quality results.
- You are proficient in using computer applications, particularly Windows.
What We Offer:
- A competitive salary of $50,000 per year, plus commission/bonus opportunities.
- Paid time off (vacation and personal/sick days), flexible hours, and growth potential/Opportunity for advancement within my agency.
- The ability to work in a team environment, multi-task, and prioritize tasks effectively.
Requirements:
- Excellent communication and problem-solving skills.
- A Property and Casualty license (currently held).
- Able to learn and adapt quickly to new situations and technologies.
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