Customer Service Team Lead

2 weeks ago


Franksville, Wisconsin, United States Teleperformance USA Full time
Job Description

Qualifications:

  • Education: Bachelor's degree preferred
  • Experience: Significant experience in a complex, fast-paced environment
  • Leadership: Minimum 2 years of prior relevant people management experience
  • Skills: Strategic thinker with strong analytical and creative problem-solving skills
  • Communication: Excellent written and verbal communication skills
  • Priorities: Passion for ensuring an excellent user experience

Responsibilities:

  • Mentorship: Provide mentorship, guidance, and career development to team members
  • Team Leadership: Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities
  • Cross-Functional Collaboration: Team management responsibilities for a market team, while also serving as a cross-functional and global liaison in developed areas of expertise
  • Goal Setting: Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results
  • Project Delivery: Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem-solve analytical approaches and develop solutions
  • Insight Generation: Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • User Advocacy: Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions


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