Shift Leader

4 weeks ago


Chapel Hill, Tennessee, United States Ace Hardware Full time
Job Summary

Guthrie's Ace Hardware is a family-owned and operated retail business with three locations in middle Tennessee. Our mission is to create an enjoyable environment to work or to shop, where daily lives are improved and personal growth is inspired.

As a Shift Leader, you will play a critical role in promoting sales while ensuring that all customers receive high levels of customer service consistent with our Ace Helpful brand.

This includes training and monitoring the progress of sales associates and cashiers in establishing and achieving set retail objectives based upon company standards and policies, thereby creating a culture based on service, promotions, and sales.

Key Responsibilities:

  • Provide exceptional customer service, greeting customers entering and throughout the store, and thanking them when finished and when they are leaving.
  • Forward any customer complaints that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.

Store Operations:

  • Assist with receiving, checking in, and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets throughout the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issues to the General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales ideas to the General Manager.
  • Participate in store meetings.

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