AV Service Field Engineer

2 days ago

West Chester, Pennsylvania, United States New Era Technology company Full time
Job Title: AV Service Field Engineer

We are seeking a highly skilled AV Service Field Engineer to join our team at New Era Technology. As a key member of our team, you will be responsible for repairing and maintaining audiovisual and multimedia systems.

Job Summary:

The AV Service Field Engineer will be responsible for:

  • Performing service calls, troubleshooting, and resolving problems with A/V systems
  • Performing preventative maintenance of contracted systems
  • Loading and testing control code
  • Loading and tweaking DSP files
  • QA systems after performing work
  • Training clients on use of A/V systems
  • Assisting in systems installation when necessary
  • Crimping, soldering, wire pulling, labeling, terminating, and other technical tasks associated with A/V systems
  • Maintaining a professional appearance and attitude
  • Resolving all customer service issues with management
  • Maintaining all associated paperwork in a timely manner (timesheet, expenses, etc.)
  • Following system drawings and wiring details
  • Submitting markups when needed
  • Van inventory, maintenance, and appearance
  • Full compliance with company's policies and procedures
  • Other duties as deemed necessary by management
Requirements:
  • Strong client and service-focused mindset, demonstrating excellent listening skills and the ability to understand customer issues
  • Understanding of how A/V systems function and how to diagnose and resolve problems within those systems
  • Ability to use discretion and good judgment with regard to sensitive or confidential information
  • Proficient with computers, including audiovisual applications (Cisco, ClearOne, AMX, Crestron, Poly, etc.)
  • Must have a clean driving record
  • Ability to work flexible hours and limited travel
Experience:

A minimum of three years of related Audio-Visual experience and an InfoComm CTS designation or significant progress towards it.

Language Skills:

English

Physical Demands:
  • Ability to drive a company van to client sites
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
  • Ability to safely use ladders, scaffolding, and lifts
  • Regularly use hands and fingers to handle, control, or feel objects
  • Regularly see details of objects that are less than a few feet away
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently work on projects that require deadlines
  • Ability to lift and carry up to 40 pounds
Work Environment:

West Chester, PA office, warehouse, and client sites

Expected Hours of Work:

Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required.

Travel:

90% travel required to client sites within two hours. 10% travel to client sites further away with possible overnight stays.

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