Automotive Department Head
3 weeks ago
Hanania Auto Group, a reputable family-owned business in North Florida, is seeking an experienced Automotive Service Manager to drive our Service Department forward. This role is critical in building relationships with customers by providing exceptional hospitality and ensuring their satisfaction. You will play a vital part in managing the repair process and fostering a positive team atmosphere.
With a strong compensation package that includes a super-compensation package with incentives for outstanding performance, you will be well-rewarded for your dedication. In addition to competitive pay, we offer a comprehensive benefits package, including health, dental, and retirement plans, as well as access to ongoing training and development opportunities to further enhance your skills and career trajectory.
This is an exciting opportunity to join a collaborative work culture and contribute to the success of our Service Department. As an Automotive Service Manager, you will have the ability to promote exclusive employee discounts on vehicle purchases, parts, and services, adding value to your already rewarding role.
Key Responsibilities
- Customer Relations
- Ensure every customer entering our facility receives exceptional hospitality and respect.
- Present clear and understandable repair solutions to customers.
- Workflow Management
- Effectively manage the workflow of the store.
- Sales and Communication
- Consistently and honestly sell our services while maintaining integrity.
- Communicate professionally to establish long-term relationships with customers.
- Goal Setting and Representation
- Prepare monthly and annual business goals.
- Always represent the organization with honesty and integrity.
Supervisory Responsibilities
- Manage and hire technicians and service advisors.
- Train service advisors and other support staff.
Qualifications and Skills
- Intermediate Microsoft Office skills.
- Experience in managing and hiring technicians and service advisors.
- Training experience for service advisors and other support staff.
- Effective marketing of existing and potential customers through software.
- Proficiency in managing data and trends using industry-specific software (ADP).
- Able to document, implement, and manage processes related to reception, shop flow, active delivery, warranty processing, CSI maximization, retention, and shop safety.
- Must be able to pass pre-employment screen (background & hair follicle drug test).
Education and Experience
- High School Diploma or GED equivalence required, Bachelor's Degree Preferred.
- At least 5 years of managerial experience in the Automotive Industry.
- Experience in managing and hiring technicians and service advisors.
- Training experience for service advisors and other support staff.
Estimated Salary Range
$90,000 - $120,000 per annum, depending on experience.
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