Financial Practice Support Specialist
3 days ago
Cetera Financial Group empowers the delivery of objective financial advice to individuals, families and company retirement plans through trusted financial advisors and financial institutions. This role offers a competitive benefits package and a chance to develop skills in investment operations and customer service.
The estimated annual salary for this role is $39,808 to $48,160, depending on location and experience. As a Client Services Representative, you will act as a liaison between registered representatives and their clients, providing exceptional customer service and administrative support.
Your responsibilities will include:
- Providing administrative support to registered representatives, including answering phones, scheduling appointments, and preparing materials for client meetings.
- Aiding registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointments with clients.
- Preparing and completing client paperwork and follow-up tasks to support registered representatives.
- Spending time with clients on the phone, via virtual visits, and in person to ensure client service level needs are met.
- Organizing client events and follow-up tasks.
- Maintaining client records and retention management within corporate requirements.
- Conducting proactive outreach to clients and registered representatives on time-sensitive activities (e.g., RMDs, Clients' Quarterly/Annual Reviews).
- Assuming ownership of inquiries and requests; communicating with internal Cetera departments to ensure clients' expectations for timely service delivery are met.
- Educating clients on account services, capabilities, and new technology.
- Completing required corporate training on new technologies and following implementation guidelines.
- Maintaining compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
- Working with Advisors through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow-up processes.
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Financial Operations Specialist
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