Lead Case Manager

2 weeks ago


Asheville, North Carolina, United States Comprehensive Health Services Full time
Lead Case Manager Job Description

At Comprehensive Health Services, we are seeking a highly skilled and experienced Lead Case Manager to join our team. As a key member of our disaster recovery team, you will be responsible for providing leadership and guidance to a team of case managers, ensuring high-quality service delivery to disaster survivors.

Key Responsibilities:
  • Lead and manage a team of case managers, ensuring they meet performance goals and adhere to program policies.
  • Monitor and ensure that case managers are providing effective, timely, and compassionate support to survivors, including conducting assessments, developing recovery plans, and coordinating resources.
  • Provide training, mentorship, and ongoing support to case managers, ensuring they are equipped to manage their caseloads and meet client needs.
  • Ensure compliance with program requirements, including accurate documentation, reporting, and adherence to local, state, and federal regulations.
  • Coordinate with internal teams and external partners to ensure the seamless delivery of services.
  • Conduct regular reviews of case management practices and documentation to maintain a high standard of care and identify areas for improvement.
  • Act as the point of escalation for urgent or emergency situations, providing direction and support to case managers in managing critical cases.
Requirements:
  • Bachelor's degree in social work, psychology, sociology, or other relevant behavioral science.
  • A minimum of 1 year of supervisory experience overseeing case management, social work, or disaster recovery case management teams.
  • Clean criminal background check.
  • Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.
  • Proficiency with computer and common office equipment, as well as with MS Office products.
Preferred Qualifications:
  • Bilingual in Spanish and English (Speaking, Writing and Reading)
  • 1 year of experience in the provision of resources and referrals.
  • 1 year of experience in providing services to families during crisis.
Physical Requirements:
  • Work is normally performed in a typical interior/office work environment.
  • Work involves sitting and standing for prolonged periods.
  • This position will be located in Disaster Recovery Centers (DRCs) and may require occasional travel to impacted counties.
  • The Lead Case Manager may be required to attend large meetings or trainings in a centralized location.
  • Flexible work hours required, including evenings and weekends, to meet the needs of disaster survivors.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.



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