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Senior Systems Engineer

1 month ago

Forest Park, Georgia, United States Novo Nordisk Full time
About the Role

We are seeking a highly skilled Senior Systems Engineer to join our team at Novo Nordisk. As a key member of our Global IT Infrastructure team, you will be responsible for maintaining and operating our IT infrastructure, ensuring operational excellence and a standardized platform worldwide.

Key Responsibilities:

  • Operate, maintain, and support infrastructure services, including Global Information Technology Operations – Production Infrastructure (GITO-PI) infrastructure services
  • Handle incidents, requests, and changes in NN service management tool
  • Follow GITO-PI standard Operating Procedures and standard Change Procedures
  • Take responsibility for deliveries to line of business in accordance with agreed Service Level Agreements
  • Support life cycle management activities together with GITO-PI product teams
  • Take technical responsibility for managing major incidents (issues critical to IT and business continuity)
  • Drive process optimization and automation initiatives to ensure optimized delivery of standard services
  • Stay up to date with the latest trends and developments in network security
  • Ensure that the infrastructure is maintained in a qualified state by following procedures in our quality management system
  • Follow all safety & environmental requirements in the performance of duties

Requirements:

  • High School Diploma or equivalent with high level technical certifications (Network Certifications such as Cisco, SolarWinds, Wireshark, CompTIA, Cybersecurity, AWS, cloud, etc.) required
  • Bachelor's degree in Software Engineering, Computer Science, or relevant field of study from an accredited university preferred
  • Certification in an IT System Administration/Engineer discipline (e.g. Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.) required
  • Minimum of five (5) years of experience with assigned infrastructure services, automation, and technologies from large corporations required
  • Minimum of three (3) years of experience covering specification, design, implementation, maintenance, and automation of solutions in large organizations required
  • Minimum of three (3) years of experience working within a manufacturing environment required, pharmaceutical manufacturing environment preferred
  • Minimum of five (5) years with Server Operations including in depth knowledge of System Monitoring Tools, Virtualization Platforms & deployment of servers, System Patch Deployment Technologies, Communication Flows & Firewalls, IT Security Controls such as Application Whitelisting/Anti-virus, & Experience with system monitoring & analysis tools required
  • Minimum of three (3) years with Domain Service Administration including in depth knowledge of Active Directory, Microsoft Identity Management, DNS, DHCP, LDAP, Group Policy Management, User Management, required
  • Minimum of three (3) years with File Services Operations including File Shares, GxP Data management, Automated File Transfer Services, required
  • Understanding of security aspects of supported IT infrastructure services and technologies required
  • Understanding of generic infrastructure related technologies preferred
  • IT Services and IT process knowledge required
  • Communicate standards in an easy understandable form on all levels of the organization – globally required
  • Ability to demonstrate a global mindset required
  • Strong general business understanding a plus

Preferred Qualifications:

  • Stakeholder Management: Build strong relations to Line of Business on NN sites, primary in the supported region
  • Collaborate with Line of Business System Managers within supported region
  • Collaborate across products/technologies inside the Americas HUB
  • Collaborate across products/technologies with GITO-PI DK and GBS
  • Collaborate with the Operations Manager, GITO-PI Senior Architects, and Global Firewall Engineers on technical solutions within supported region
  • Collaborate with GITO-PI Quality Compliance Analysts and GITO-PI Service Managers to ensure infrastructure is maintained in a qualified state

Agile Skills a Plus:

  • Support the Agile way and support the processes e.g., DSU, DEMO, PI Planning
  • Knowledge on Agile principles and methodology
  • Knowledge on Agile tools e.g., Kanban
  • Understanding of the Agile mindset and culture

Level of Independence, Innovation, and Initiative Preferred:

  • Contribute to identifying innovative improvements and bring suggestions
  • Collaborate with external consultants for implementations of standard infrastructure and security services

Independent Decision Making Preferred:

  • Launch of initiatives to secure close global cooperation and coordination with sites
  • Since the area of responsibility and point of contact is wide, the degree of independent decisions is high in order to secure a smooth daily operation

What We Offer:

  • Leading pay and annual performance bonus for all positions
  • All employees enjoy generous paid time off including 14 paid holidays
  • Health Insurance, Dental Insurance, Vision Insurance – effective day one
  • Guaranteed 8% 401K contribution plus individual company match option
  • Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave
  • Free access to Novo Nordisk-marketed pharmaceutical products
  • Tuition Assistance
  • Life & Disability Insurance
  • Employee Referral Awards

At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world.

We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures.

We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and communities we operate in.

Together, we're life changing.

Novo Nordisk is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at [insert contact number]. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.