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Customer Service Representative

2 months ago

Azle, Texas, United States Herring Bank Full time
Job Description

Job Summary:

Herring Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our bank's products and services.

Key Responsibilities:

  • Provide exceptional customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Handle customer transactions, including accepting deposits, processing loan payments, and cashing checks.
  • Promote our bank's products and services to customers, identifying opportunities to cross-sell and upsell.
  • Work closely with other banking team members to ensure seamless customer service and support.
  • Maintain accurate records and reports, ensuring compliance with bank policies and procedures.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 6 months to 1 year of customer service or banking experience required.
  • Basic math skills and ability to handle cash and operate a cash register.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Working Conditions:

This is a full-time position, working 40 hours per week. The incumbent will be required to work in a bank environment, with regular exposure to cash handling and customer interactions.

Equal Opportunity Employer:

Herring Bank is an equal opportunity employer, committed to diversity and inclusion in the workplace.