Hardware Sales Specialist

3 weeks ago

San Diego, California, United States KONTRON AMERICA INCORPORATED Full time
Job Description

Kontron America Incorporated is a leading provider of IoT/Embedded Computing Technology (ECT) solutions. Our company offers a comprehensive portfolio of hardware, software, and services to support the development of secure and connected applications across various industries.

We are seeking a highly motivated and experienced Hardware Sales Specialist to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers and external sales representatives.

Key Responsibilities:

  • Customer Relationship Management: Develop and sustain robust relationships with customers by understanding their needs, offering tailored solutions, and ensuring high levels of satisfaction.
  • Lead Generation and Qualification: Proactively identify and qualify potential sales leads through outreach activities, including cold calling, email campaigns, and networking, while focusing on creating meaningful connections.
  • Quoting and Account Management: Prepare quotes, process orders, and manage customer accounts, ensuring seamless communication and support throughout the sales process.
  • Support for External Sales Reps: Act as a resource for external sales representatives by providing essential sales materials, product updates, and coordination support. Facilitate effective communication and collaboration to enhance their customer relationships.
  • Technical Expertise: Utilize your technical background to gain in-depth knowledge of the company's hardware products, providing insightful recommendations and addressing technical queries from customers.
  • CRM Management: Maintain accurate records of customer interactions, sales activities, and follow-ups in the Customer Relationship Management (CRM) system to support relationship-building efforts.
  • Order Processing and Follow-Up: Efficiently process orders, track their status, and coordinate with logistics to ensure timely delivery. Follow up with customers to ensure satisfaction and resolve any post-sales issues.
  • Sales Reporting and Analysis: Assist in generating sales reports and analyzing data to understand trends and customer preferences, contributing to strategic decisions and improved relationship management.
  • Team Collaboration: Work closely with internal team members and external sales reps to align efforts, share insights, and achieve collective sales goals. Foster a collaborative environment to enhance team performance.

Qualifications:

  • Bachelor of Science in Engineering (B.S. in Engineering).
  • 1-2 years of experience in a sales or customer service role, preferably within the hardware or manufacturing industry.
  • Excellent communication and interpersonal skills with a strong emphasis on relationship-building.
  • SAP experience and CRM experience is preferred.
  • Ability to work both independently and as part of a team.
  • Strong organizational and time-management skills.
  • Self-motivated, goal-oriented, and customer-focused.
  • Eager to learn and adapt in a dynamic environment.
  • Professional demeanor with a positive attitude and a passion for building meaningful connections.
  • Ability to travel 10% domestically and internationally.

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