Program Registrar Specialist

1 week ago

Topsfield, Massachusetts, United States Mass Audubon Full time

About the Role:

The Program Registrar Specialist at Mass Audubon will oversee all aspects of registration for educational programs, providing excellent customer service and maintaining professional standards. This role serves as a liaison between the North Shore Education Department and schools and organized groups booking programs or visits.

Responsibilities:

  • Schedule and assist customers to register for educational programs, including school programs, group visits, summer camp, homeschool, and vacation week programs.
  • Assist with onsite registration for special events and/or fundraisers as needed.
  • Answer participants' and parents' inquiries, issue invoices and bills, process payments, and follow up on unpaid charges.
  • Enter and maintain program listings in the online program registration system and calendars.
  • Act as liaison between school/groups and the North Shore region education department.
  • Work with educational staff as needed to schedule programming and maintain education program and special events calendar.
  • Run reports and queries and maintain integrity of data collected in the registration process; work with the IT team to troubleshoot and resolve any technical difficulties.
  • Provide additional support to North Shore team as needed, including general visitor services support.

Qualifications:

  • At least 18 years of age.
  • 1 year of related experience or equivalent.
  • Strong verbal and written communication skills.
  • Excellent people skills and enthusiasm for a team working environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Teams, and ability to manage specialized databases as developed by Mass Audubon.
  • A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary.
  • CPR/First Aid Certification or willingness to get certification.
  • Ability to relate to a diverse range of people and exercise cultural competence and inclusion.

Compensation and Benefits:

This position offers a competitive salary range of $19.90-$22.33 per hour, based on level of experience and qualifications. Benefits include medical, dental, and vision plans, disability and life insurance, retirement plan, Flexible Spending Account options, Employee Assistance Program, and 13 paid holidays.

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