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Customer Experience Specialist

2 months ago

Dedham, Massachusetts, United States Anthropologie Full time
Job Summary

The Customer Experience Specialist plays a vital role in supporting omni-channel processes at Anthropologie. This position is responsible for ensuring seamless customer experiences through efficient order fulfillment, inventory management, and customer communication.

Key Responsibilities
  • Customer Experience
    • Process order queues and daily workloads to prevent backlogs, limit cancellations, and maintain proper customer touchpoints.
    • Maintain standards through proper packaging to exceed customer product expectations.
    • Effectively use store technology to ensure a seamless omni-channel shopping experience for customers.
  • Business Operations
    • Oversee omni processes to ensure fill rates are maintained and brand standards are followed.
    • Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
    • Facilitate the transfer of online products back to the warehouse.
    • Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability.
  • Communication + Relationships
    • Communicate daily with the leadership team on omni processes to ensure task completion.
    • Proactively escalate issues that may impact the ability to fulfill orders.
    • Collaborate with store leadership to share progress on results and articulate support needs to maximize efficiency.
    • Set an energized pace to establish and maintain omni-channel standards and service level agreements.
  • Role Qualifications
    • Ability to work flexible hours to meet store omni-channel demand.
    • Proven track record in leading operational processes and achieving measurable results.
    • Eagerness to learn and grow within the organization.
    Perks and Benefits

Anthropologie offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more.

Pay Range

USD $16.80/Hr.

EEO Statement

Anthropologie celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.