Front Desk Specialist

2 days ago


Hayward, California, United States USA Sai Hotel Investment Inc Full time
Front Desk Role

We are seeking a skilled Night Auditor to join our team at the USA Sai Hotel Investment Inc. This role requires a high level of organization, attention to detail, and excellent communication skills.

The ideal candidate will have previous experience in customer-facing roles, with a strong background in front desk operations or related fields. They must be able to work independently, manage multiple tasks simultaneously, and maintain accurate records of guest information.

Key Responsibilities:

  • Assign rooms to guests efficiently, verifying reservations and guest information
  • Respond promptly to guest needs, requests, and complaints, providing exceptional customer service
  • Collect payment from departing guests, maintaining accurate financial records
  • Communicate pertinent guest information to designated departments, facilitating smooth hotel operations

Qualifications:

  • Previous experience in customer-facing roles or front desk operations
  • Strong ability to build rapport with guests and resolve issues effectively
  • Excellent organizational skills, with attention to detail and accuracy
  • Effective written and verbal communication skills, with a focus on customer satisfaction

Estimated Salary Range: $42,000 - $57,000 per annum, depending on experience and qualifications.



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