Service Desk Associate

2 months ago


Edmonds, Washington, United States Planet Fitness Full time
Job Description

The Service Desk Associate is a key member of our team at Planet Fitness, responsible for providing exceptional customer service to our members and guests. This role requires a strong commitment to delivering a positive and welcoming experience, ensuring that every interaction is a Judgement Free Zone.

Key Responsibilities:
  • Service Desk Administration: Manage the front desk, handling membership sales, customer inquiries, and facility access.
  • Membership Sales: Sell memberships, process agreements, and enter new members into our database.
  • Cleanliness and Maintenance: Maintain the cleanliness and organization of the facility, including equipment, showers, and restrooms.
  • Customer Service: Provide excellent customer service, answering questions, handling complaints, and resolving issues in a professional and courteous manner.
  • Communication: Effectively communicate with members, guests, management, and staff, ensuring seamless interactions and a positive experience.
Requirements:
  • Education: High School Diploma or G.E.D. preferred.
  • Experience: Previous customer service and/or sales experience preferred.
  • Skills: Excellent phone, communication, and interpersonal skills; accuracy with numbers; ability to follow directions; and a positive attitude.
Work Environment:

This role is primarily indoor, with normal exposure to light, sound, heat, and cold. The ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach is required. Additionally, the ability to operate equipment such as vacuums and floor scrubbers is necessary.



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