VP of Customer Success
3 weeks ago
As a key member of the Executive Team at Relyance AI, you will be responsible for building a scalable, data-driven Customer Success function that drives customer goals, product utilization, and revenue expansion.
Key Responsibilities:- Define the strategy and execution plan to deliver a premium customer experience and value.
- Architect the customer success and solutions strategy to leverage and scale in support of revenue ambitions.
- Lead and develop a high-achieving customer success team.
- Drive proof-of-value, product adoption, and long-term engagement by defining the customer journey and optimizing the customer lifecycle.
- Full end-to-end responsibility for customer journey from post-sale to ongoing success, support, renewals, and business growth.
- Partner with Sales, Engineering, and Product leadership to engage prospective and existing customers.
- 8+ years of experience leading customer success functions in high-growth SaaS environments.
- Technical SaaS expertise to communicate with Engineering and Security functions.
- A track record of building and driving the Customer Success arm of an organization.
- Data-driven decision-making and excellent communication and presentation skills.
- Experience working with various customer profiles, including legal, engineering, IT, security, privacy, and data protection.
- Experience growing and scaling a customer success team.
- Understanding of the data privacy or security industry.
Relyance AI is an equal-opportunity employer committed to creating an inclusive environment for all employees. We use data-driven pay practices to ensure competitive compensation. The base salary pay range for this role is $200,000 to $250,000.
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