VP of Customer Success

3 weeks ago


San Francisco, California, United States Relyance AI Full time
Customer Success Visionary

As a key member of the Executive Team at Relyance AI, you will be responsible for building a scalable, data-driven Customer Success function that drives customer goals, product utilization, and revenue expansion.

Key Responsibilities:
  • Define the strategy and execution plan to deliver a premium customer experience and value.
  • Architect the customer success and solutions strategy to leverage and scale in support of revenue ambitions.
  • Lead and develop a high-achieving customer success team.
  • Drive proof-of-value, product adoption, and long-term engagement by defining the customer journey and optimizing the customer lifecycle.
  • Full end-to-end responsibility for customer journey from post-sale to ongoing success, support, renewals, and business growth.
  • Partner with Sales, Engineering, and Product leadership to engage prospective and existing customers.
Requirements:
  • 8+ years of experience leading customer success functions in high-growth SaaS environments.
  • Technical SaaS expertise to communicate with Engineering and Security functions.
  • A track record of building and driving the Customer Success arm of an organization.
  • Data-driven decision-making and excellent communication and presentation skills.
  • Experience working with various customer profiles, including legal, engineering, IT, security, privacy, and data protection.
Bonus Points:
  • Experience growing and scaling a customer success team.
  • Understanding of the data privacy or security industry.

Relyance AI is an equal-opportunity employer committed to creating an inclusive environment for all employees. We use data-driven pay practices to ensure competitive compensation. The base salary pay range for this role is $200,000 to $250,000.



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