Guest Experience Manager

6 days ago


Northridge, California, United States Dave & Buster Full time
Job Summary
The Captain position at Dave & Buster's is a dynamic and challenging role that requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. As a key member of our team, you will be responsible for delivering exceptional Guest service, ensuring the smooth operation of our Front of House areas, and maintaining high standards of cleanliness and organization throughout the Viewpoint and Midway areas.

Salary
  • $17.28 - $18.28 per hour
We offer a competitive salary and a range of benefits, including medical, dental, vision, 401K, and free games, to attract top talent and reward our employees for their hard work and dedication.

Responsibilities
Key responsibilities for this role include:
  • Acting as an initial point of contact for Guests, answering questions, and providing assistance as needed.
  • Maintaining high standards of cleanliness and organization throughout the Viewpoint and Midway areas, including restocking supplies and resetting game equipment.
  • Responding promptly to Guest requests and communicating clearly and concisely with colleagues and management.

Requirements
To succeed in this role, you will need excellent communication and problem-solving skills, the ability to multitask and prioritize tasks effectively, and a strong focus on delivering exceptional Guest experiences. If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply.

Benefits
We offer a comprehensive benefits package, including medical, dental, vision, 401K, and free games, to support the well-being and success of our employees. In addition, we provide opportunities for career growth and development, flexible scheduling, and a fun and supportive team environment.

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