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Customer Care Team Leader

2 months ago

Katy, Texas, United States Academy Sports + Outdoors Full time

Join a company that prides itself on fostering a workplace culture that emphasizes dedication, growth, and a commitment to excellence.

Position Overview:

Educational Background:

  • Associate's degree in a relevant discipline or equivalent experience in a related field is required.

Professional Experience:

  • A minimum of 2 years of relevant experience is essential.

Key Competencies:

  • Exceptional written and verbal communication skills, capable of engaging effectively with both internal and external stakeholders.
  • Maintain a customer-centric approach in all activities.
  • Strong analytical abilities, problem-solving skills, and innovative thinking.
  • Ability to prioritize tasks effectively in a dynamic, fast-paced environment while remaining organized and detail-oriented.
  • Self-driven and capable of working both independently and collaboratively within a team.

Core Responsibilities:

  • Guide team members through coaching, fostering a positive and productive workplace.
  • Propose enhancements to processes and procedures to meet quality, service, and profitability objectives.
  • Oversee all personnel-related functions, including hiring, training, performance evaluations, and career development.
  • Professionally address incoming customer communications.
  • Respond to customer inquiries across various channels as necessary.
  • Manage escalated customer concerns with care, precision, and urgency.
  • Acquire a comprehensive understanding of company policies, procedures, and safety regulations.
  • Additional duties may be assigned as needed.

Physical and Attendance Requirements:

  • Must possess adequate hearing and vision to fulfill job responsibilities.
  • Comply with company work hours, policies, and professional conduct standards.
Commitment to Diversity:

Academy Sports + Outdoors is an Equal Opportunity Employer and is committed to providing employment opportunities without discrimination based on race, religion, national origin, gender, age, disability, gender identity, sexual orientation, or any other legally protected category.