Operations Technician

3 weeks ago

Green Bay, Wisconsin, United States Associated Banc-Corp Full time

At Associated Bank, we strive to create an inclusive culture where diverse perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Under general supervision, performs a variety of operational tasks for a moderately complex-to-complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure along with researching any issues that may arise. Tasks require coordination of information among various operational areas and customers. Acts as escalation point for less senior technicians for complex issues or transactions and provides training as needed.

Key Responsibilities:

  • Receiving and reviewing incoming work and contacting appropriate resources as needed.
  • Entering transactions into PC, verifying accuracy; and balancing general ledger accounts.
  • Resolving complex customer issues using multiple resources and records.
  • Perform fast, effective, accurate, and courteous service to customers and banks.
  • Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
  • Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
  • Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable.

Requirements:

  • High School Required
  • Associate's Degree Preferred
  • 2-4 years Office Required
  • 3-5 years Office / Operations Preferred

Benefits:

  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. We are committed to creating a diverse workforce and support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We fully comply with all applicable enterprise policies and procedures and act in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. We are responsible for reporting suspicious activity to Financial Intelligence and responsible to report all customer complaints as prescribed and procedure violations to management or HR. We are responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact us if you need an accommodation at any time during the process. Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish. Associated Bank is Pay Transparency compliant.

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